Test Day Instructions

Wondering what to expect on the day of your security guard or private security test? Find instructions and guidance below and on the Candidate Protocol page.

View Candidate Protocol

Arriving at the Test Centre

Security guard and private investigator tests are typically scheduled at Test Centres. Tests may take place before and after the posted hours of the Test Centre, with most tests taking place in the evening or on weekends.

At this time, all private security candidates must wear a face covering in order to be permitted into their exam. Failure to do so will result in an immediate non-refundable cancellation of the exam booking.

Applicants must arrive at the test centre 30 minutes prior to their scheduled appointment in order to complete the usual sign-in procedures. Appointment will be cancelled for any applicants who arrive after the scheduled appointment time.

Upon arrival at the test centre, please line-up on the exterior of the entrance, per the physical distancing markings on the ground, and wait for a Customer Service Agent. The check-in process begins 30 minutes prior to the start of your test time. Please be sure to arrive within the appropriate timeline.

When it is time to enter the building, our staff will verify your appointment, confirm your identity, and require you to complete a verbal health screening questionnaire.

The verbal health screening questions are as follows:

  • 1. Have you or are you experiencing any COVID-19 symptoms currently or within the last 14 days?
  • 2. Have you travelled outside of Canada in the last 14 days?
(NOTE: If any of the above requirements are not met, your private security exam will be cancelled.)

Applicants must then sanitize their hands before proceeding to an assigned waiting area to await the arrival of any remaining participants. Instructions will then be provided regarding the assigned seating arrangements. Assigned seating ensures there is adequate physical distancing between customers and employees.

Once all private security candidates have arrived, the Customer Service Agent will guide all of the candidates to their assigned seats in the written test room. In the written test room, desks are positioned at least 2 metres apart.

In the case of a dispute related to arrival time, the clock in the test room and/or security camera footage taken at the Test Centre may be consulted.

If you are uncertain you can travel safely to the test centre due to extreme weather conditions, please consult the Cancellations & Disruptions page of this website for more information.

We cannot accommodate accompanying guests in our waiting rooms while you write the test. Your guests will need to wait at home, in the car or in a nearby restaurant, library, mall (if open) etc.

Test Materials

All materials required to take the test will be provided to you. These must be returned at the end of the test. If preferred, test applicants may supply their own pen or pencil to complete the exam. No aids of any kind are permitted while taking the test. Candidates will be writing their exam on a freshly sanitized desk and Serco's pencils will be sanitized between each use. The invigilator may be wearing gloves to distribute test papers.

Acceptable Identification (ID)

To sign in for your test, you must produce original, valid, unexpired, government-issued (from any country) photo ID to commence sign-in procedures. The ID must match the name you used to book your test and the name used for your Ontario testing completion number (TCN).

Health cards and social insurance cards are not acceptable as valid ID for the private security test. Acceptable ID for sign-in includes, but is not limited to:

  • Any valid driver's licence
    Note: Until further notice, you may present an Ontario driver's licence expired on or after March 1, 2020.
  • Ontario enhanced driver's licence
  • Any valid passport
  • Ontario Photo Card
  • Certificate of Canadian Citizenship (card with photo)
  • Permanent Resident Card (issued before February 4, 2012)
  • Canadian Department of National Defence Identification Card
  • Secure Certificate of Indian Status Card (issued on or after December 15, 2009, by Indian & Northern Affairs Canada)
  • Certificate of Indian Status (laminated card issued by Indian & Northern Affairs Canada)

You will not be permitted to sit the test if you fail to produce acceptable ID upon arrival. Failure to produce acceptable ID will result in a test cancellation, and your test fee will be forfeited/lost.

Departing the Test Centre

After the test session is over, the test invigilator will ask you to leave the test centre promptly. If your test takes place during the evening or weekend, the doors will be locked immediately after the test. Please make sure you have pre-arranged a pick-up time or transportation home; there may not be a public phone to call a friend or taxi.

For More Information

The candidate protocol provides details on writing the test, including the rules around leaving the test room and preventing a forfeited test due to misconduct.

Learn More
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