Booking & Payment OptionsThere are three options for booking and paying for a private security test. Regardless of your preferred booking option, each test is CDN $66.50 plus 13% HST for a total of $75.15. The fee includes sitting for the test and marking the test; it does not include the ServiceOntario licensing fee.
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All tests must be booked in advance, at least by 3:00pm on the day before the test. Walk-ins at the test centres whether for booking, inquiries, or taking the test are not permitted. Test centre invigilators do not have any cash on hand and cannot book test appointments.
We recommend that all security guard and private investigator candidates book their own appointments. With your permission, ministry-identified training entities may also book the security guard and private investigator tests on your behalf. Please note that third parties engaged to book a private security test may charge additional service fees on top of the standard $75.15 test fee.
Payment Options and Refunds
All fees must be paid in Canadian dollars. Fees can be paid by credit card (VISA, MasterCard or American Express), certified business cheque, certified personal cheque, bank draft, or money orders. Sorry, cash, Visa debit, debit cards, travellers cheques, and e-transfers cannot be processed at this time.
Security guard and private investigator test bookings cannot be cancelled or rescheduled. Once booked, the appointment for the test is final and the associated fees are not refundable. Please see our cancellation policy for details.
Bookings Over the Web
Booking a private security test online using www.ontariosecuritytesting.ca is the preferred method. Online booking is available 24 hours per day, 365 days per year, in English and French. Through the online method, you have access to all available test sessions and locations.
To book online, you must have a valid credit card (Visa, MasterCard, or American Express). Prepaid MasterCards or Visa Vanilla cards are also accepted using the online booking method. You may purchase these at most gas stations, convenience stores, and payday loan centres. Using this method, you will be able to schedule an appointment immediately.
All online payments are processed securely and immediately. Your credit card statement will itemize the test charge as a charge from Serco SGT. You can print a copy of your receipt at the end of the booking process. An appointment confirmation and appointment reminder will be emailed to you.
Bookings by Phone
If you have trouble booking online or have questions, you can make a test appointment over the phone. Customer service representatives are available on weekdays from 8:30 am to 5:00 pm (Eastern Time) at 1-866-248-2555. Have your preferred test locations, Ontario testing completion number (TCN), and valid credit card (Visa, MasterCard, or American Express) on hand for faster service.
Bookings by Mail
If you prefer paying by certified cheque or money order, you may mail or courier in a Booking Request Form. This form must be delivered with a certified personal cheque, certified business cheque, bank draft, or money order (made payable to Serco SGT) to the address on the form. Do not mail cash or credit card details. Once your form is received, a customer service representative will call you to arrange a suitable test appointment time. Processing time depends on the speed of delivery and your availability by phone.
If you are ready to book your security guard or private investigator test and have your TCN and a credit card ready, click Start Online Booking below. The booking process involves several steps and normally takes a few minutes.